Programs and Resources for Hotels and Hospitality Business Owners

State Resources

CHLA Info and Resources

Click here for resources for hotels and lodging in California.

ORLA Resources and Announcements

Click here for resources for hospitality (lodging and restaurant) businesses in Oregon.

Nonprofit Resources

AHLA COVID-19 Resource Center

Click here for resources for hotels and other lodging businesses. 

Business process adaptions

Supply Chain Protection Areas

Mitigate risk and collaborate with suppliers
  • Contact and review status of suppliers to ensure steady delivery of goods (minimize single points or sources of dependence) and minimize risk of supply disruptions, particularly in food for dining
  • Modify delivery schedules to increase resource flexibility
  • Relax on-time and in-full order requirements to compensate for reduced demand
  • Request revision of payment timelines and terms for flexible alternatives
Reallocation of inventory to preserve cash
  • Identify reducible inventory and non-essential assets to maximize cash on hand
  • Review inventory costs of current goods and merchandise, particularly in context of decreased guests
  • Evaluate regular high volume orders to minimize "time on shelf" or potential inventory storage waste
  • Work with distribution partners to sell off excess inventory
Revise purchasing plans for food and toiletries
  • Reduce food orders to account for decreased demand
  • Reduce volume of some toiletries (e.g.; shampoo and lotions) and increase purchasing for new needs (e.g. procure increased amounts of soap, hand sanitizer, cleaning materials, and equipment)

Operations Protection Areas

Shut down floors
  • Stop using certain floors to reduce maintenance costs
Require in-room dining
  • Require in-room dining to reduce exposure to other guests and staff
Rotate free personnel into sanitation duty
  • Cross-train and leverage staff to manage increased sanitation needs

Services Provision Protection Areas

Digitize hotel experience and processes
  • Develop methods for touchless check-in (contactless payment methods), and digital disposable door keys to minimize exposure
  • Create digital alternative for traditional services (e.g.; tele-concierge)
Cross train personnel to avoid labor shortages
  • Provide cross-training for front and back office personnel in case of quarantine or community spread, to maximize the number of tasks every employee is qualified to perform

Marketing & Sales Protection Areas

Targeted outreach and advertising
  • Contact high-volume customers (e.g.; business travelers and conference travelers) to support loyalty (e.g.; offer rewards program or free nights)
  • Advertise to nearby communities to drive domestic tourism (e.g.; Orange County, Los Angeles, etc.)
Publicize health measures
  • Build consumer confidence by highlighting new hygienic practices (e.g.; increased laundry frequency, deep-cleaning of rooms, UV treatments, 72-hour hold on rooms once vacated)
Highlight philanthropy
  • Develop and promote programs supporting first responders and healthcare workers in need of accommodations to reduce exposure to their families (e.g.; "Homes for Heroes")
  • Develop partnerships with local government to shelter homeless populations for some fraction of normal nightly rate paid for by local government or nonprofits
Offer long-term stays to expand customer base
  • Offer room discounts for longer-term stays and cater to longer-term stays to expand customer base and smooth revenue
Partner with local restaurants for in-room dining
  • Work with local restaurants to deliver food in revenue-sharing model to expand dining options